Frequently Asked Questions
How do I find products for my pet?
Choose your pet’s category in the menu or use the product search. Read the product details and choose the correct size or variant before adding it to your basket.
Which payment methods can I use?
The payment methods enabled by the store are displayed at checkout. You can review the total before submitting an order.
Where do you deliver?
See the Delivery & Returns page for delivery areas. Enter your address at checkout to see the methods available to you.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will check the order’s status and explain the available options and applicable cancellation rights.
How do I return an item?
Read the Delivery & Returns page and contact us with your order details. We will explain the next steps for your request.
How do I choose the right food or size?
Check the manufacturer’s product information, measurements and feeding guidance. For a medical condition or specific dietary concern, ask your veterinarian.
How can I contact the shop?
Use the Contact Us form. Include your order number for purchase enquiries, but do not include payment card details.