Delivery & Returns
Store setup: Complete the delivery areas, times, return rules and contact details below before taking orders.
Getting your order to you
Available delivery options and charges appear at checkout after you enter your address.
| Delivery detail | Store policy |
|---|---|
| Delivery areas | [Countries and regions served] |
| Dispatch time | [Processing time and order cutoff] |
| Estimated delivery | [Time by service and region] |
| Delivery charges | [Rates and any free-delivery threshold] |
| Tracking | [How tracking is provided, if available] |
Need to change an order?
Contact us with your order number as soon as possible. Tell us what you would like to change so we can check the current order status and available options.
Returns and cancellations
[Explain cancellation and return periods, eligibility, product exceptions permitted by law, return postage, return address and refund processing time.] Your statutory rights are not affected.
How to request a return
- Contact us with your order number, the item and the reason for the request.
- We will explain the applicable return procedure and address.
- Pack the item appropriately and keep any proof of postage required by your chosen service.
Missing, damaged or incorrect orders
Contact us with the order details so we can investigate. If the item is damaged, a photograph of the product and packaging can help us understand the problem.