Terms & Conditions

Terms template — complete before launch. Fill in your business details, sales territory and actual order policies, and review these terms for the laws that apply to your store.

Last updated: [date]

1. About the seller

This shop is operated by [business legal name and trading name], at [business address], registration number [if applicable]. Contact us at [support email and telephone]. These terms apply to purchases from this website.

2. Product information

Read the product description, size, quantity, ingredients and usage instructions before ordering. Product images illustrate the item; check the description for the exact variant. If information is unclear, contact us before purchase. Product availability is shown on the website and may change.

3. Prices and payment

Prices are shown in the currency selected by the store. Taxes and delivery charges are displayed according to the checkout configuration before you submit the order. Available payment methods appear at checkout. [Explain tax treatment, payment timing and any additional charges that apply.]

4. Orders and acceptance

Please check your basket and delivery details before submitting an order. [Explain when an order becomes a binding contract, what the order acknowledgement means, and how customers receive confirmation.] If there is an availability or pricing problem, we will contact you about the available options and any payment already made.

5. Delivery

We deliver to [eligible countries/regions]. Available methods and charges are shown at checkout. [Specify dispatch time, delivery estimates, any remote-area restrictions, responsibility for import charges and procedures for delayed or missing parcels.]

6. Cancellation, returns and refunds

[State applicable cancellation rights and time limits, how to cancel, how and where to return goods, who pays return postage, the refund timetable and any lawful product exceptions.] See our Delivery & Returns page for the full process. These terms do not remove rights that applicable consumer law gives you.

7. Damaged, faulty or incorrect items

If an item arrives damaged, faulty or different from your order, contact us with your order number and a description of the problem. Photographs can help us understand the issue where available. We will explain the next steps and the remedies available under applicable law.

8. Safe use and animal care

Use products according to the manufacturer’s instructions and supervise pets when appropriate. General product information is not a substitute for advice from a qualified veterinarian. [If selling regulated products, set out the required verification, eligibility and supply process before enabling their purchase.]

9. Accounts and acceptable use

Keep your account details accurate and your password secure. Do not use the website for unlawful activity, fraudulent orders or interference with its operation. Contact us if you believe your account has been accessed without permission.

10. Responsibility and disputes

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. [Add any other fair, applicable liability provisions, governing law, complaint process and dispute-resolution information after local review.]

11. Privacy and changes

Our Privacy Policy explains how personal information is handled. We may update these terms for future orders. [Explain how customers receive and can retain the terms applicable to their purchase.]